Shipping & Returns
Shipping
We currently ship within the United States and Canada.
We offer complimentary standard shipping within the U.S. on all orders.
For orders shipping to Canada, standard shipping is C$25, with complimentary standard shipping on orders of C$250 or more after discounts.
Each order is carefully packed and typically leaves our studio within 1–3 business days. Once shipped, you will receive tracking details to follow its journey.
We use reliable, trackable shipping services, with expedited options available at checkout where available.
For Canadian orders, applicable duties and taxes are calculated and collected at checkout, so you can see these costs before completing your purchase.
At this time, we ship internationally only to Canada. We hope to reach more locations in the future.
Returns & Exchanges
Choosing something for your home is personal, and we want you to feel confident in what you bring into your space.
Our pieces are handmade in small batches, and natural variations in color, print, and finish are part of the process, a reflection of the artisan work behind each piece.
Returns
We hope each piece you choose feels at home in your space. If you decide it is not quite right, you may request a return by emailing contactus@thepeacockpalette.com with your order number and the item(s) you wish to return.
Eligible items must be shipped back within 21 days of delivery. As our pieces are created in small batches and limited quantities, returns received outside this window cannot be accepted.
Items must be unused, in their original packaging, and in the same condition in which they were received.
Approved returns are issued as store credit for the item value. The cost of return shipping will be deducted from the store credit once the return has been received and approved. For ease and convenience, The Peacock Palette will provide a prepaid return shipping label once your return has been approved. The cost of this label will be deducted from the store credit issued after the returned item has been received and inspected.
Original shipping charges, if any, are non-refundable. Any duties or taxes associated with an order are also not included in the store credit issued for a return.
Exchanges
We are unable to offer exchanges at this time.
Damaged, Defective, or Incorrect Orders
Every order is carefully prepared before it leaves us. If your order arrives damaged or defective, or if you receive an incorrect item, please contact us at contactus@thepeacockpalette.com within 48 hours of delivery.
Please include your order number along with clear photographs or a short video so we can review the issue and assist you promptly.
For approved damaged, defective, or incorrect orders, The Peacock Palette will cover the cost of return shipping in full. No return shipping charge will be deducted from your store credit in these circumstances.
Before you order
If you would like additional photos, measurements, or product details before placing your order, we are happy to help.
Please email us at contactus@thepeacockpalette.com.