Frequently Asked Questions
We want your Peacock Palette experience to feel intentional and joyful.
With care in every detail, start to finish.
Here’s everything you need to know before you order.
Orders & Payment
Placing an Order
Choose your pieces and proceed to checkout.
You may check out as a guest or create an account to track your order and save your selections for later.
All payments are handled through a secure, encrypted checkout.
Payment Methods
We accept major credit and debit cards, along with PayPal, Apple Pay, and Shop Pay.
All payments are processed securely through an encrypted checkout.
Order Changes & Cancellations
Due to our small-batch production process, orders cannot be changed or cancelled once placed.
If you need assistance, we’re here to help.
Shipping & Delivery
Do you ship internationally?
We are gradually expanding The Peacock Palette to reach homes beyond the United States.
For now, we ship within the U.S., with complimentary standard shipping on all orders.
When will my order ship?
Orders are typically processed within 1–3 business days. Once dispatched, standard delivery usually takes 3–7 business days within the United States.
Delivery timelines vary depending on the shipping method selected at checkout.
All timelines are estimates. Once your order ships, you will receive a tracking number to follow its journey.
Do you offer free shipping?
Yes. We offer complimentary standard shipping within the contiguous United States. Shipping rates for Alaska, Hawaii, Puerto Rico, and other U.S. territories are calculated at checkout.
How is my order packaged?
Each order is packed with care using a recyclable mailer, tissue paper, and a paper seal.
Returns
Returns & Exchanges
If your piece isn’t quite right, you may request a return by emailing: contactus@thepeacockpalette.com.
Please include your order number so we can assist you promptly.
Items should be unused and returned in their original condition. Once we hear from you, we will guide you through the next steps.
Eligible items must be shipped back within 21 days of delivery.
If your order arrives damaged, please contact us within 48 hours of delivery, and we will take care of it. For full details, please see our Shipping & Returns Policy.
Materials and Care
Why do you use linen and cotton?
We choose natural fibers for the way they breathe, soften, and age over time.
Linen and cotton carry a quiet texture that feels natural in the home, materials that become more familiar with use, rather than remaining untouched.
They also support a more responsible way of making, aligned with our small-batch approach.
Why are linen pieces priced higher?
Linen is a natural fiber that requires time, skill, and careful handling at every stage — from weaving to finishing.
We choose it for its durability, breathability, and the way it softens with use and ages beautifully over time. Paired with small-batch production and hand-block printing, it results in pieces that are both labor-intensive and made to be kept
What dyes do you use?
Our pieces are printed using Azo-free, low-impact dyes.
They are chosen to be safer for artisans, gentle on natural fabrics, and more responsible in their use, while still allowing color to feel rich and lasting over time.
What does “Azo-free dyes” mean?
Azo-free dyes are free from certain harmful compounds commonly restricted in textile production.
They are a safer, more considered choice, for the hands that create and the homes they become part of.
At The Peacock Palette, we use azo-free dyes as part of our commitment to thoughtful materials and small-batch craftsmanship.
Does linen feel rough or stiff?
Linen softens with use and with every wash.
It may feel structured at first, but over time it relaxes into a fabric that is breathable, comfortable, and becomes softer with age.
Will my piece look exactly like the product photos?
Each piece will be true to the design you see, but not identical.
Hand-block printing and natural fibers create subtle variations in color and pattern, a reflection of the making process, and part of what gives each piece its character.
Will the colors fade?
Our prints use natural and low-impact dyes designed to hold color beautifully over time.
A gentle softening may occur with use, a natural part of the fabric and printing process, and part of what gives each piece its character.
How do I care for linen and cotton pieces?
Linen is best washed gently in cold water and line dried where possible.
Cotton pieces can be spot cleaned or gently hand washed, depending on the product.
Detailed care instructions are provided on each product page.
Contact & Support
Still have questions?
If you need more details or would like help choosing the right piece, we’re here to assist.
You can reach us at contactus@thepeacockpalette.com or message us on Instagram @thepeacockpalette.
We typically respond within 1–2 business days.
Still have questions?
Send us a message, we’re here to help.